Company: RazorSign (PracticeLeague Legaltech Pvt. Ltd.)
Work Mode: Work from Office
Working Days: Monday to Friday
Location: Baner, Pune

About Us

We are an award-winning and rapidly growing SaaS company, committed to revolutionizing corporate legal operations. As a pioneer in our field, we have earned recognition and accolades for our innovative solutions and have become the legal technology solution of choice for multinational companies. Our cutting-edge technology solutions have disrupted traditional practices and empowered organizations to achieve greater efficiency. With a strong focus on expanding our presence globally, we seek a talented Sales Lead to join our dynamic team.

Job Description:

RazorSign is looking for detailed oriented Client Enablement Executive. This role will be directly accountable for the overall success of the implementation/ roll-out of the products according to strict deadlines and to budget. You will be responsible for overall execution including planning, overall approach, target market/customer, technologies, time frames, deliverables, scope, risk, efforts, etc. It also includes defining or adopting the specific process/procedures that will be used to manage the product.

As delivery executive you must work closely with your manager in constantly championing the product features and functionality and you must explain/demonstrate your product capabilities and benefits of the product to other USIL team members, to new employees, sales team, customers etc., anytime.

Key Responsibilities:

• Understand process for Configuration modelling for all products
• Assist manager in Onboarding of the client
• Collaborate with cross-functional teams (Product, Tech, Sales, and Support) to ensure timely and successful delivery.
• Configure product settings, integrations, and custom workflows as per client requirements.
• Document client requirements, configuration details, and implementation milestones.
• Troubleshoot implementation challenges and provide proactive solutions.
• Track and report on project progress, client satisfaction, and key onboarding metrics.
• Provide training and enablement support to clients, post-implementation to drive adoption.
• Identify process improvements and share client feedback with the product and success teams
• Conceptualize and formulate best of solutions in close collaboration with business that effectively address key implementation objectives.
• Getting testimonials from clients

Qualifications:

• Experience 0 to 3 years in client onboarding, implementation, or within a SaaS or IT environment
• Bachelor’s degree in Computer Science, IT, or related field/ MBA
• Collaborative/ cooperative and a sales approach
• Conflict resolution and negotiations skills
• Excellent communication and relationship management skills
• Basic understanding of APIs, data mapping, or integrations (preferred)

Company: PracticeLeague Legaltech Pvt. Ltd. (RazorSign)
Work Mode: Work From Office
Working Days: Monday to Friday
Location: Mumbai (On-site)

About Us

PracticeLeague (RazorSign) is an award-winning and rapidly growing SaaS company dedicated to transforming corporate legal operations. As a pioneer in legal technology, we deliver innovative, AI-driven solutions trusted by leading multinational organizations. Our products empower enterprises to streamline workflows, enhance productivity, and achieve operational excellence.

With strong global expansion plans and a commitment to continuous innovation, we are looking for passionate professionals to join our team.

Job Description

We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.

Roles and Responsibilities

• Deliver exceptional client service in a proactive, timely, and efficient manner.
• Communicate confidently with clients to understand and interpret issues.
• Take complete ownership of client queries and ensure closure within defined SLAs.
• Interact with end users to gather detailed issue information and document it accurately.
• Collaborate with internal teams to explore solutions and represent clients’ interests.
• Conduct training sessions for end users on new features, releases, and ongoing product usage.
• Assist clients in configuring the product as per their workflow and process needs.

Technical & Soft Skills Requirements

• 3–6 years of experience in software product support or client-facing roles.
• Basic knowledge of SQL and understanding of APIs is an added advantage.
• Experience working with SaaS products will be preferred.
• Strong verbal and written communication skills.
• Empathy, approachability, and sensitivity toward client issues.
• Strong teamwork and collaboration skills with both clients and internal teams.
• Willingness to learn new technologies, tools, and product features.