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Company: PracticeLeague Legaltech Pvt. Ltd. (RazorSign)
Work Mode: Work From Office
Working Days: Monday to Friday
Location: Mumbai (On-site)

About Us

PracticeLeague (RazorSign) is an award-winning and rapidly growing SaaS company dedicated to transforming corporate legal operations. As a pioneer in legal technology, we deliver innovative, AI-driven solutions trusted by leading multinational organizations. Our products empower enterprises to streamline workflows, enhance productivity, and achieve operational excellence.

With strong global expansion plans and a commitment to continuous innovation, we are looking for passionate professionals to join our team.

Job Description

We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.

Roles and Responsibilities

Deliver exceptional client service in a proactive, timely, and efficient manner.
Communicate confidently with clients to understand and interpret issues.
Take complete ownership of client queries and ensure closure within defined SLAs.
Interact with end users to gather detailed issue information and document it accurately.
Collaborate with internal teams to explore solutions and represent clients’ interests.
Conduct training sessions for end users on new features, releases, and ongoing product usage.
Assist clients in configuring the product as per their workflow and process needs.

Technical & Soft Skills Requirements

3–6 years of experience in software product support or client-facing roles.
Basic knowledge of SQL and understanding of APIs is an added advantage.
Experience working with SaaS products will be preferred.
Strong verbal and written communication skills.
Empathy, approachability, and sensitivity toward client issues.
Strong teamwork and collaboration skills with both clients and internal teams.
Willingness to learn new technologies, tools, and product features.

What our people have to say

I have been with the organization for more than 10 years now and have seen myself transform as a professional in more than one way. My journey through these years has seen many changes come through in the organization, and each time, these have been for the better, the leadership is committed to making PracticeLeague a success story! PracticeLeague is a great place to work. The culture is transparent, every employee, irrespective of their position is given a chance to be heard, and there are ample opportunities available to those who want to build a career here. It is a great organization with a contemporary, innovative and entrepreneurial approach.

- Virupaksh Damodhar

Completed 10 years at PracticeLeague.

I joined PracticeLeague in December 2014 as a .Net Programmer. In my position, each day presents a new challenge and learning opportunity. PracticeLeague is a great place to work and strives for a friendly, team-oriented environment. A perfect mix of a work life balance. I have had the opportunity to work with some great mentors who have always been motivating and supportive. The ample opportunities provided to me have helped me not only grow technologically but also become a true professional. Our company is definitely one of the best places to set foot into for a positive career start. I am proud and humbled to be around such incredibly talented people and I am thankful for the opportunity to contribute to companies continued success.

- Rameshwar Harne

Completed 05 years at PracticeLeague.

I have been working at Practice league since Jun 2015. It's been a pleasure to be a part of the Practice league family. Practice League has a friendly work environment, very supportive colleagues and a good work life balance. It has been an exciting and rewarding journey with Practice League.

- Amol Aher